1) Do you have shipping across India?

 

No, we are currently shipping within Bangalore and outside of India. We are still working on vendors who can ship for us within India at affordable rates.

​

2) When will my order be delivered?

​

Estimated delivery is around 2-3 days after dispatch. While sincere efforts are being made to deliver the products within the given time frame, factors like availability, festive seasons, courier delays are bound to happen. These factors are constantly monitored to keep any inordinate delays under control. 

​

3) How will my order be delivered?

​

Deliveries across Bangalore -

 Our own delivery executives  or courier services like Dunzo, Swiggy Gene, Fedex, etc  will deliver your orders.

​

Deliveries outside India -

  We use Fedex to deliver outside India.

​

4) How will I get information regarding my order delivery?

​

Bangalore orders: Customer will be called by our delivery team prior to their order getting dispatched.

Outside India: Customer will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.

​

5) What if I am not available during the time of delivery?

​

Bangalore orders: Delivery will be rescheduled again the very next day.

Outside India orders: Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.

​

6) What happens if a wrong address or phone number is provided?

​

Bangalore orders: Address can be changed by directly calling our customer support number or sending a mail to our official mail online.sampradaya@gmail.com.

 

Outside India Orders: 

 

Please note that shipping rates may be varied from what has been charged to you depending on various factors from the vendors like time, date, covid restrictions, etc. Our team will reach out to you with the required material for finalizing the shipping rates.

​

In case of excess amount, the excess amount will be refunded. In case of shortage, our team will request for a deposit before shipping.

Pre Dispatch: Address can be changed by directly calling our customer support number or sending a mail to our official mail id online.sampradaya@gmail.com.

Post Dispatch: Address Line only can be changed, by directly calling our customer support number or sending a mail to our official mail id  online.sampradaya@gmail.com.

​

7) What is the procedure to cancel the order?

​

Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.

 

8) Can I request for a Proof Of Delivery (POD)?

​

We are working with the vendors for proof of delivery.

 

9) What happens when there is National Holiday?

​

Orders will not be Processed or Dispatched during National Holidays.

 

​

Refund Policy - 

1) What if delivery of the order is delayed beyond the given timeline?

Bangalore orders: Order will be arranged for delivery on the next two business days. If it gets delayed beyond that order amount will be refunded as loyalty points.

Outside India orders: Only the dispatch date can be assured by Sampradaya. With respect to delivery (please find our delivery timeline) if it is beyond the mentioned delivery time, the issue will be raised with our courier partner and delivery will be arranged in 24-48hrs. If it gets delayed further, reshipment will be processed.

2) What if the product is out of stock?
Information will be provided about the same and the product amount will be refunded as loyalty points.

3) How will I get my refund?
Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order.

4) What if the items I have received are damaged?
Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points.

5) Is it possible for me to get the money refunded?
No, the refund will only be issued as loyalty points.

6) What if an item is missed out?
You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.

7) What if I have a quality complaint?
The details regarding the quality complaint must be explained clearly to our customer support executive and the refund is clearly subjected to the management’s decision.

8) How long will it take for me to get my refund?
Anywhere between 48-72 business hours from the date of delivery.

9) How long do I have to report a complaint regarding a product?
Any complaint needs to be raised within 24 hours from the date of delivery.

​